Terms of Use & Sale

Auren Rituals is a brand owned and operated by Lineplay, a French studio crafting games and connected objects. Our registered office is located at 44 Pline Parmentier, 33500 Libourne, France.

For any question regarding these terms, please contact us at hello@lineplay.co or by post at the address above.

These terms govern (i) the use of our website lineplay.co and shop.aurenrituals.com (the “Site”) and (ii) the order, pre-order, and purchase of artefacts designed and sold by Auren Rituals (the “Products”).

By accessing the Site or placing an order you confirm that you have read, understood, and accepted these terms. If you do not agree, please refrain from using the Site or purchasing Products.

You must be at least 18 years old, or have the consent of a legal guardian, to place an order. When creating an account you agree to provide accurate and complete information and to update it as needed.

Account credentials must be kept confidential. You are responsible for all activity that occurs under your account. Notify us immediately if you suspect unauthorised access.

Products may be offered as made-to-order, limited runs, or pre-orders. Availability and estimated dispatch timelines are indicated on the Product page. We reserve the right to refuse or cancel any order, for example in cases of fraud suspicion, incorrect pricing, or stock limitations. If your order is cancelled after payment, you will receive a full refund.

Once an order or pre-order has been confirmed you will receive an email summary. Please review it carefully and contact us within 24 hours for corrections. Beyond this period we cannot guarantee changes.

Prices are displayed in the currency indicated on the Site and include applicable VAT unless stated otherwise. Shipping fees, duties, or local taxes may apply depending on the delivery destination and will be communicated during checkout.

Auren Rituals relies on trusted payment providers and never stores credit card information. In the event of a pricing error we reserve the right to cancel the order; any amount already paid will be refunded.

We ship worldwide from France. Estimated delivery dates are provided for guidance only. Delays related to customs, carrier issues, or force majeure events are outside of our control.

Risk of loss passes to you upon delivery at the address provided. Please inspect the package upon receipt. If a Product arrives damaged, document the issue within 48 hours and contact us so we can assist.

Consumers located in the European Union benefit from a 14-day withdrawal period starting on the day the Products are delivered. To exercise this right, please notify us at hello@lineplay.co within this timeframe. Products must be returned unused, in their original packaging, and in resaleable condition.

Because many of our artefacts are crafted to order or customised, we reserve the right to refuse returns for items that have been personalised, as allowed by applicable law. Refunds will be processed once the item is received and inspected.

Products are covered by the legal warranties provided under French law, including the warranty of conformity and the warranty against hidden defects. If you believe a Product is defective, contact us with proof of purchase and a detailed description of the issue.

Our digital reflections and services are provided “as is”. We strive to ensure accuracy and availability but do not guarantee uninterrupted access to the Site.

All content on the Site—including designs, graphics, text, audio, video, software, and trade names—is the intellectual property of Lineplay or its licensors and is protected by French and international laws.

You may not reproduce, distribute, modify, or create derivative works from the Site or Products without our prior written consent.

We collect and process personal data in accordance with our Privacy Policy. Our use of cookies and similar technologies is described in our Cookies Policy. Both documents form part of these Terms and are available below.

To the fullest extent permitted by law, Lineplay shall not be liable for indirect, incidental, or consequential damages arising out of the use of the Site or the purchase of Products.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

These terms are governed by French law. In the event of a dispute, we encourage you to contact us first to seek an amicable solution.

If no agreement is reached, you may submit the dispute to the competent French courts. Consumers within the EU also have the option to use the European Online Dispute Resolution platform (ec.europa.eu/consumers/odr).

We may update these terms to reflect changes in our services, legal obligations, or business operations. The date at the top of this page indicates the latest revision. Substantial changes will be communicated on the Site or via email when appropriate.